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# CRM & Loyalty Symposium: The Future of Customer Relationships, March 18, 5:30-8:00 pm
- URL: https://capitolcommunicator.com/crm-loyalty-symposium-the-future-of-customer-relationships-march-18-530-800-pm/
- Published: 2026-02-18T16:32:38.000Z
- Updated: 2026-02-18T19:05:48.000Z
- Author: Capitol Communicator
- Tags: Events, Marketing, Insights, #wp-top-right-sponsored, #Import 2026-10-08 18:56

**Response Labs, along with AMA Baltimore, will present a forward-looking discussion** on how brands are evolving their approach to acquiring, engaging and retaining customers.

The event, March 18, 5:30 – 8:00 pm, will bring together marketing leaders, CRM practitioners and data-driven strategists to explore how customer relationships are being reshaped by first-party data, identity shifts and changing media dynamics.

**Panel Discussion | Moderated by Response Labs**

The event features a candid conversation on how brands are operationalizing customer relationships beyond owned channels. Panelists will explore how CRM and loyalty principles shape broader marketing decisions across data, media and lifecycle strategy.

**Guest Presentation: Loyalty at Enterprise Scale**

**Ryan Draude** | Head of Loyalty, Giant Food

Gain a first-hand perspective on how one of the region’s most recognizable brands approaches loyalty in a complex, competitive grocery environment.

The event will be held at Response Labs, 3600 O’Donnell Street, Suite 500, Baltimore, MD.

**For more information and to register, visit:** [**https://www.responselabs.com/crm-loyalty-symposium/**](https://www.responselabs.com/crm-loyalty-symposium/?ref=capitolcommunicator.com)