by Capitol Communicator | Oct 11, 2022 | Awards, People, Top Center Sponsored
Thinkers360, the world’s largest and premier marketplace for B2B thought leaders and influencers, announced its list of the Top 50 2022 Global Thought Leaders in Customer Experience. The list includes leaders from around the world that share their expertise...
by Greg Kihlström | Aug 22, 2022 | Agency, Insights, Upper Left Sponsored
With increasing expectations from both customers and employees, businesses are relying on experience as a differentiator for both audiences, and you’ve undoubtedly seen how experience is one of the primary points of competition among brands. There are many good...
by Guest Columnist | Jan 11, 2022 | Bottom Left Sponsored, General, Insights
By Greg Kihlström I’m thrilled to announce the release of my latest book, Meaningful Measurement of the Customer Experience, which dives deep into the need for CX professionals to set up systems of holistic measurement of the entire experience, as well as how to...
by Capitol Communicator | May 7, 2021 | Agency, Bottom Left Sponsored, Insights
Paul Duning, Capitol Communicator publisher, was interviewed on The Agile World podcast by host Greg Kihlstrom. During the wide-ranging podcast, Duning was asked what he thought marketing agencies would look like in five years. He responded that when the Capitol...
by Greg Kihlström | Feb 13, 2020 | Agency, Events, Technology, Top Right Sponsored
What You Need to Know About the New Framework to Connect CX, EX, and Brand It is hard to escape figures and statistics emphasizing the importance of creating great experiences for your customers. Those same sources have also begun emphasizing the necessity to start at...
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