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“House of the Customer,” a new book by Greg Kihlström, discusses how brands can create the personalized customer experience of the future 

“House of the Customer,” a new book by Greg Kihlström, discusses how brands can create the personalized customer experience of the future 

By Greg Kihlström Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: build a foundation for the future of customer relationships or lose...