Thinkers360, the world’s largest and premier marketplace for B2B thought leaders and influencers, announced its list of the Top 50 2022 Global Thought Leaders in Customer Experience. The list includes leaders from around the world that share their expertise through writing, speaking, creation of educational content, entrepreneurship and other mediums.
Greg Kihlström, the Washington, D.C.,-based entrepreneur and advisor to Fortune 500 brands on customer experience and marketing technology, was named in the top five on the list.
Kihlström is a best-selling author, speaker and entrepreneur, currently an advisor and consultant to top companies on customer experience, employee experience, and digital transformation initiatives as Principal and Chief Strategist at GK5A. He is also the host of The Agile Brand with Greg Kihlström podcast. He is a two-time CEO and Co-Founder, growing both companies organically and through acquisitions, and ultimately leading both to be acquired (one in 2017, and the other in 2021). Kihlström has created a four-part course for the Association of National Advertisers (ANA) on measurement of the customer experience, and speaks internationally on the topic. His latest book is Meaningful Measurement of the Customer Experience.
You can view the full Thinkers360 list here.