Home » Making the Most of Your Moment in the Spotlight: Lessons Learned at the Convergence in Communications Conference

Making the Most of Your Moment in the Spotlight: Lessons Learned at the Convergence in Communications Conference

by | Mar 13, 2015

“If I had more time, I would have written a shorter letter.”

– Quote commonly attributed to Mark Twain

Focusing on brevity and conveying a single message are among the greatest challenges when preparing to be interviewed by the media, yet they are the keys to increasing your “quotability quotient,” according to media training expert Nan Tolbert of The Communication Center.

Too often, clients believe that providing more information will help reporters “get it,” but that tactic usually backfires. You need to focus on the headline instead, she said.

Speaking at the Capitol Communicator’s Convergence in Communications Conference on March 6, Tolbert offered a number of insights and tips to those at her session, including:

  • Don’t forget traditional print when conducting media training sessions. Read a sample newspaper quote out loud to demonstrate how few words are used after a typical 30-minute interview.
  • Treat a phone interview with the attention you’d give to a TV interview. “It’s too easy to get to relaxed,” she said.
  • Think of each answer as a stand-alone statement to convey your messages.
  • Never repeat a negative statement or the reporter’s question. Otherwise, you’ll risk having that statement included with your quote.
  • “Blocking and bridging” techniques are now referred to as “pivot phrases,” used to re-direct an interview response. Practice using: “not at all…” “on the contrary…” or “what’s more accurate is…” as your pivots.
  • For message preparation, stick to three key messages, each supported by a fact and an example or anecdote.
  • Prepare your message with the soundbite in mind: Simplicity is what gets you quoted, but is has to be practiced in advance.

Tolbert said the needs of the media keep changing – such as the changing length of soundbites – but she shared the following quote from a client who summarized his media training take-away: “I get it. The main thing is to keep the main thing the main thing.”

About the Author

Jeffrey Davis

Jeffrey A. Davis, APR has more than 25 years of news media and national public relations experience and heads J. Davis Public Relations, LLC, a PR and social media consultancy. A three-time PRSA Maryland president, he serves as Maryland regional editor for the Capitol Communicator and is co-founder of Podville Media in D.C. where he co-hosted the "Practically Social" podcast. Jeff is the regional representative of the national Public Relations Consultants Group (PRCG). He began his career as a reporter at daily newspapers in Ohio, New Jersey and at the Capital Gazette in Annapolis.


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