Nearly 70 percent of American decision-makers and managers rely on search engine results in making business decisions, according to a national poll by Lumentus, a digital marketing and communications firm.   Nearly 75% say they have decided not to conduct business based on negative information found in internet search engines.

“Ensuring companies and organizations manage their online ‘profiles’ and digital reputation on Google, Bing or Yahoo! is critical,” said Laurence Moskowitz, chief executive of Lumentus. “This poll further demonstrates that every business and organization must ensure that its search results are strong, accurate and actively managed.”

According to Lumentus, nearly 800 U.S. business decision makers earning more than $100,000 were polled by Survey Monkey in early May 2017, affirming the importance of online search results when making business decisions. Some of the key findings include:

  • Nearly 70% of respondents say they consider online search results as part of their business decision-making processes
  • More than 80% of respondents report they would avoid a company or individual on the basis of negative search results
  • Nearly 75% say they have actually rejected doing business with companies as a result of negative search results.
  • 75% of respondents say they will search further if they find negative information about a company they are researching.

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