Beyond the Card: Why loyalty is your most valuable asset
Not long ago, loyalty programs were little more than a punch card or a barcode on a keychain tied to a transactional discount. It was a…
Agency Items: BBDO, Commonal and Adams Outdoor Advertising
BBDO was the creative agency behind the most ads in Super Bowl 60, reports ADWEEK, which adds that behind “six total spots from brands including Pepsi…
“AI replacement dysfunction” on the rise
There isn’t a ton of evidence to suggest that the introduction of AI has led to significant job losses, yet, states Gizmodo, it has led…
CRM & Loyalty Symposium: The Future of Customer Relationships, March 18, 5:30-8:00 pm
Response Labs, along with AMA Baltimore, will present a forward-looking discussion on how brands are evolving their approach to acquiring, engaging and retaining customers. The…
2026 Proxy Season Preview, a Virtual Roundtable, Tuesday, March 10, 2:00 - 3:00 PM
Join Keith E. Gottfried, Founder and CEO of Gottfried Shareholder Advisory LLC, as he leads an expert panel of thought leaders and advisers representing the perspectives…
Navigating the new M&A landscape, a virtual roundtable, March 4, 2:00 - 3:00 PM
Dealmaking is back on the agenda, but the rules have changed. Join Dan Scorpio, Senior Managing Director at FTI Consulting, as he leads a panel of…
The Agile Brand Guide® releases 2026 edition of Customer Journey Management & Orchestration book
Curated by Greg Kihlström of The Agile Brand, with contributions from leading voices across marketing, CX, and customer decisioning The Agile Brand announced the release of…
Rev. Jesse Jackson’s legacy and three lessons for business communication leaders
By Neil Foote Rev. Jesse L. Jackson spent his life fighting for fairness. For those of us in business, marketing and communications, his story offers three…
State of Wikipedia report for February 2026
In February 2026, the Wikipedia Chaos Index sits at 95 which is considered critical levels of chaos. This means that we recommend extreme caution and waiting…
Leading with credibility in a fractured media world, a Feb. 24 Zoom conversation with Congressman Jim Clyburn
A Fireside Conversation with Congressman Jim Clyburn and Podcast Host Michael Zeldin As public trust declines and leaders navigate constant scrutiny and media noise, credible leadership…
Kristin Diaz joins WTOP as morning drive co-anchor
Kristin Diaz joins WTOP as its new morning drive anchor alongside co-anchor John Aaron. Diaz joins WTOP, the highest-rated radio station in the D.…
Capitol Communicators: Profile of Greg Kihlström, creator of The Agile Brand Guide & Podcast
Capitol Communicators is a profile series spotlighting the people shaping the present and future of advertising, digital, marketing and public relations in the Mid-Atlantic. This…
The Banner to cover Washington sports
In an internal email to employees, The Banner’s editor-in-chief, Audrey Cooper, in main photo, announced the Baltimore-based news outlet will be hiring…
Veteran journalist crafts “Dr. Einsteinorous Becomes a Dentist”, a book to inspire young readers to embrace curiosity, courage and clean teeth
A new children’s book, Dr. Einsteinorous Becomes a Dentist, is making its debut, bringing a burst of imagination, humor and heart to the world of…
Strategic Concept Proposal is a Hack
Dear Capitol Communicator readers, I unfortunately was hacked. You may have received an email from me today about a Strategic Concept Proposal,. I hope you recognized…
