Delighted Customers with Mark Slatin
joins The Agile Brand podcast network

From the creators of the award-winning The Agile Brand with Greg Kihlström podcast comes a new show focused on creating winning customer experiences in the enterprise. Hosted by Mark Slatin, CCXP, a thought leader with proven experience in the world of customer experience, Delighted Customers with Mark Slatin interviews the top thinkers and practitioners in the industry and provides insights that are practical and actionable.

The show, which launched in 2022 and has nearly 100 episodes available, is now on The Agile Brand network, and joins the other shows to provide a comprehensive, customer-centric set of programming for professionals in customer experience, customer service, marketing and communications.

Slatin brings extensive experience in the field of customer experience, including the following:
● He is a fixed-term faculty member at the first ever Master’s Degree in CXM at MSU
● Top 25 CX Leader Globally (CX Magazine)
● He is a 2X CX Innovation Award Winner (CXPA)
● He served on the CXPA Board

“I am thrilled to welcome Mark and his phenomenal conversations to The Agile Brand family, and the guests, topics and insights provided are precisely the type of valuable content we strive to provide with all of our content,” says The Agile Brand Principal Greg Kihlström.

“Delighted Customers with Mark Slatin fills a gap in a market where there is a lot of talk about what good CX is, but Mark and his guests go a step further and talk about how to actually achieve it,” adds Kihlström.

Delighted Customers with Mark Slatin is now available from all major podcast outlets like Apple, Spotify and Amazon, as well as from The Agile Brand Guide website at: https://www.delightedcustomers.show.

The podcast is presented by The Agile Brand and produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content.

About Mark Slatin
Slatin is the CEO of EmpoweredCX, where he helps enable customer experience leaders to get executive buy-in. He is passionate about customer experience because he believes that by improving experiences, we enrich people’s lives. Mark serves on the faculty of Michigan State University as a Professor of Practice in the Master of Science in Customer Experience Management (CXM) program. It’s the first degreed program in CXM in North America.  Prior to founding EmpoweredCX, he launched and led an award-winning CX journey at Sandy Spring Bank. During that time, the bank received numerous awards including The CX Innovation Award, Great Places to Work, Forbes America’s Best Bank, and American Banker Best Bank to Work For and The Washington Post Top Workplace. He is a Certified Customer Experience Professional (CCXP), recently served on the CXPA Board of Directors and he’s also the creator and host of The Delighted Customers Podcast, featuring the industry’s top experts.