by Greg Kihlström | Jun 21, 2024 | Insights, Technology, Top Right Sponsored
For those able to make it to Nashville for the 2024 Forrester CX Summit North America, there was a lot to see, hear, and experience regarding customer experience (CX). The theme, centered around AI augmentation (rather than replacement) of human teams was woven... by Greg Kihlström | May 7, 2024 | Agency, Marketing, Upper Left Sponsored
As the marketing world moves increasingly towards the need for greater first-party data solutions to power personalization and mitigate effects from third-party cookie deprecation, Customer Data Platforms (CDPs) are increasingly important. This, balanced with an... by Greg Kihlström | Apr 9, 2024 | Agency, Insights, Top Right Sponsored
As the primary method of competitive differentiation between most brands today, customer experience is as important as ever to the enterprise. While most companies claim that customers and their needs drive decisions and priority within their organizations, taking... by Greg Kihlström | Mar 7, 2024 | General, Insights, Upper Left Sponsored
Delighted Customers with Mark Slatin joins The Agile Brand podcast network From the creators of the award-winning The Agile Brand with Greg Kihlström podcast comes a new show focused on creating winning customer experiences in the enterprise. Hosted by Mark Slatin,... by Greg Kihlström | Jan 16, 2024 | General, Insights, Top Right Sponsored
A new book by Greg Kihlström discusses follow-through on key priorities as the competitive differentiator between leading and lagging businesses What do our words truly mean, whether they are posted on a website, spoken on a shareholder call, projected on a wall in an...
Capitol Communicator Career Center Search Results (Jobs in Multiple Locations)
Recent Comments